Users' questions

What is console in Salesforce?

What is console in Salesforce?

The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud, an application devoted to customer service, support and customer experience. With a unified console, agents can view all relevant customer information related to a customer case, or customer support incident.

What are lightning console apps?

The Lightning Sales Console is a standard Salesforce Lightning app that gives you all your sales tools at your fingertips to prospect leads, close deals, and manage relationships. Use keyboard shortcuts to work efficiently in Lightning console apps.

How do I enable console navigation in Salesforce?

Choose Navigation Tab Items

  1. From Setup, click Create | Apps | Edit next to the Sample Console.
  2. In Choose Navigation Tab Items, remove Leads and Opportunities because they’re not needed for customer support.
  3. Click Save.
  4. From the App menu, choose Sample Console.
  5. Click the navigation tab.

What is the use of service console in Salesforce?

The Service Console is a standard Salesforce Lightning console app that you can customize to meet the team’s case management needs, allowing them to access all things case-related, all from one screen.

How do I use service console?

The Service Console app provides agents a full view of each customer case and gives them the tools to resolve each case quickly. Use the console app to view multiple records and their related records on the same screen, and work through records from a list using split view.

What is the lightning console?

The Lightning Sales Console is a standard Salesforce Lightning app that gives you all your sales tools at your fingertips to prospect leads, close deals, and manage relationships. Keyboard Shortcuts for Lightning Console Apps. Use keyboard shortcuts to work efficiently in Lightning console apps.

How do you make a lightning console app?

Create the Messaging Lightning Console App

  1. From Setup in Lightning Experience, enter App Manager in the Quick Find box, and then select App Manager.
  2. Click New Lightning App.
  3. For Name, enter a name such as Messaging Console.
  4. The Developer Name is automatically filled.
  5. Click Next.

What is the difference between standard navigation and console navigation in Salesforce?

Apps with standard navigation let you open a single record at a time. However, apps with console navigation let you open multiple records at a time, and related records open in subtabs under the original record.

What is service console?

The Service Console is a standard Salesforce Lightning console app that meets all your service needs. You can customize this app to make it your own.

How do I give someone access to the service console?

To enable the service console:

  1. On the Salesforce Setup page, navigate to Administer > Manage Users > Users.
  2. Click the Edit link for the desired user.
  3. Select the Service Cloud User checkbox; then click Save.
  4. In the Search box, search for Apps and click on the Apps link.
  5. Select the Console option and then click Next.

What is difference between custom app and console app in Salesforce?

A custom app in salesforce is a collection of tabs, objects, etc. that function together to solve a particular problem. Console apps in Salesforce are a tab-based workspace suitable for fast-paced work environments.

What was the purpose of the Consol Navigation System?

The system was used for long-range navigation under the Consol name, and supported by ICAO as one of the suggested long-range air navigation systems. New stations were constructed around the world over the next twenty years.

What is the definition of a navigation system?

Jump to navigation Jump to search. A navigation system is a (usually electronic) system that aids in navigation. Navigation systems may be entirely on board a vehicle or vessel (on the ships) bridge, or they may be located elsewhere and communicate via radio or other signals with a vehicle or vessel, or they may use a combination of these methods.

How did Navigators use the Sonne navigation system?

This portion of a 1946 UK Consol map illustrates the basic concept of the Sonne system. Navigators would determine their rough location using any form of navigation, then tune in the Consol station and start counting the dots or dashes they heard.

What was the name of the German radio navigation system?

Sonne (German for “sun”) was a radio navigation system developed in Germany during World War II. It was developed from an earlier experimental system known as Elektra, and therefore the system is also known as Elektra-sonnen. When the British learned of the system they started using it as well, under the name Consol, meaning “by the sun”.

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