Table of Contents
Why is there a delay in my delivery?
The most common factors leading to delayed delivery are the following: Misspelt, incomplete or outdated address – when the courier driver fails to deliver the package to an address which is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details.
Why does my package have no scheduled delivery date?
No scheduled delivery date at this time means estimated delivery date may not be available at this time or that FedEx does not have the package in its possession yet. Scheduled delivery is now pending means that every effort is being made to deliver your package as soon as possible.
Why did my FedEx delivery date change to pending?
The status is generally just an update that FedEx doesn’t yet have an estimated or schedule delivery time that they can provide you with. This status update usually means that more information is needed until a delivery estimate can be made.
How late can deliveries be made?
Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses.
What happens if FedEx doesn’t deliver on scheduled date?
If the package is not delivered on the standard scheduled delivery day, you can request a credit of shipping charges. See the FedEx Ground Tariff for more information on the FedEx Ground money-back guarantee.
Are FedEx scheduled delivery dates accurate?
They are only as accurate as the driver is. If you can’t be around, you can always call FedEx and tell them to hold it for you at the distribution facility, then pick it up yourself after 5. That’s what I did for my wife’s iBook. It beat taking the day off to try and out-guess the delivery truck.
Does StarTrack deliver after 5pm?
StarTrack Couriers’ standard operating hours are from 8am to 6pm, Monday to Friday. We are also able to provide courier services for after hours, public holidays and for weekends in accordance with your business needs.
How do I apologize for late delivery?
Do:
- Explain why the shipment was delayed.
- Show that you realize and care about the inconvenience that this may have caused.
- Present the customer with a plan to get them their product as soon as possible.
- Include a link to shipment updates and tracking.
What happens if delivery is delayed for any reason?
This is a valid question since a delay can bring along various risks for the baby. Childbirth can be delayed due to many reasons. It is normal to be worried when the date your doctor indicated passes by without childbirth. It is important for you to know the factors that can delay the birth of your child.
Why are shipments delayed during the holiday season?
A sudden or unexpected increase in shipment delivery volumes can overwhelm a delivery company that is not equipped with an adequate software system. This is most common during the holiday season when the shopping extravaganza begins.
How does delivery delays affect your ecommerce business?
Delivery delays can greatly affect your e-commerce business, negatively. Businesses that do not act to mitigate delivery problems often experience a drop in sales. Most customers are genuine and understanding. They know that human error can lead to delivery problems.
What should I do if my order is delayed by 2 days?
Firstly, you should do everything you can to avoid the delay in the first place. This in itself can pay dividends. Consider how you would you feel when you order something with a two-day delivery time and it turns up promptly the next morning.