Users' questions

What are service representatives?

What are service representatives?

Customer service representatives listen and respond to customers’ questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.

What is public service representative?

Police Service Representatives are civilian employees of the Los Angeles Police Department; and are initially assigned to the Communications Division, where they dispatch police patrol cars and receive and analyze 911 telephone calls using a voice radio and digital computer terminal.

How much does a public service make?

Public Service Officer Salary

Annual Salary Monthly Pay
Top Earners $83,000 $6,916
75th Percentile $53,000 $4,416
Average $47,272 $3,939
25th Percentile $30,000 $2,500

Who is a good customer service representative?

A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people. Instead of taking things personally, they intuitively understand where the other person is coming from and they know to both prioritize and swiftly communicate that empathy.

How do you become a PSR?

Be a Patient Service Representative

  1. Step 1: Attain a Certificate or Associate’s Degree. Patient service representatives should have a high school diploma, but depending on the type of position, additional training may be necessary.
  2. Step 2: Get Certified.
  3. Step 3: Advance by Specializing.

Does public service pay well?

The private sector pays more than public service, but public service is still quite competitive. Public servants will often be earning more on a per-hour basis than their private sector counterparts, even well into their careers.

How does a customer service representative help you?

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.

How many hours does a customer service rep work?

Customer service reps spend much of their time on the phone and are often required to answer a certain number of calls per shift. Customer service representatives may be full-time or part-time. They typically work at least some hours in the evenings and nights and on weekends and holidays.

Do you need a license to be a customer service representative?

Training of customer service representatives in the financial and insurance industries is more extensive and involves learning about government regulations. In some states, jobs that involve selling or providing information about specific products — for example, financial instruments and insurance policies — may require a license.

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